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FREQUENTLY ASKED QUESTIONS

  • Do you ship to regional areas?
    We sure do! We ship our pieces Australia-wide. Just be sure to check delivery times with Australia Post as they tend to take a little longer to deliver than in metro areas. Be patient my pretties, your pearls will be in your ears before you know it!
  • Does the jewellery come gift wrapped?
    Our pieces come beautifully wrapped and ready to gift, or enjoy yourself! Our pearls are wrapped in soft tissue paper, placed in a branded linen pouch and encased in a recycled kraft gift box and twine. You're welcome to write a short message for a gift note too. For added protection, the gift box is then cushioned inside a padded envelope before being shipped to you.
  • Can I return or exchange my purchase?
    We're confident you'll be happy with your pearls, but if for any reason you are not, please get in touch and we will work with you to resolve this. Unfortunately due to hygiene reasons we are unable to accept returns or exchanges on earrings as we can't be sure they haven't been worn. Although we do our best to safely package your pearls, we acknowledge that this may include defects, repairs, an exchange of items or a refund of purchase price if warranted. Be sure to hold onto the original packaging to help prevent damage on return.
  • Is your jewellery made to order?
    Our pieces are made to order. Buying 'stocked' items means the items are made in bulk, which may come with an element of carelessness and may be made in a slightly lackadaisical approach. Our made to order earrings are given the attention and mindfulness each piece deserves, so you can be sure they are created with love and care.
  • What type of pearls do you work with?
    I endeavour to ensure the items I create with are high quality and ethically sourced materials. I source local supplies where possible to minimise environmental impact and foster community pride. I source high quality natural freshwater pearls with a raw organic finish. Their shape is unique and imperfections are common (the beauty of a pearl). They are natural (white) in colour and have a beautiful silky lustre.
  • What is gold-filled wire?
    I craft using Sterling Silver .925 and 14k gold-filled wire (yellow and rose). Distinguished from gold plated, gold-filled wire lasts longer and will stand up to wear and tear. 14k gold-filled wire is a durable metal that lasts far longer than gold plated and is an economical alternative to solid gold wire. This metal is hypoallergenic and will not tarnish, flake off, rub off or turn colour, like gold plating. Gold-filled wire is composed of a solid layer of gold mechanically bonded to a base of either sterling silver or another base metal.
  • Do you make custom jewellery?
    Interested in another design? Grab yourself a cuppa, put your feet up and browse our collection. If you like our designs but have something else in mind, reach out via the Contact page and we will work with you to bring your ideas to life.
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